OUR POLICY

Returns & Exchanges

We understand that sometimes, things just don’t work out. That’s why we offer easy exchanges or returns within 30 days of purchase. Provided you haven’t washed your Napper, we’ll happily take it back, no questions asked.

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Frequently Asked Questions

If you’d like to change or cancel your order, please email us at [email protected] or get in touch via this contact form. Unfortunately, no orders can be canceled once they are already processed and fulfilled by our warehouse.

We understand that sometimes things don’t work out as planned and that’s why we offer a 30-day exchange window on all our products. Provided you haven’t washed your Napper yet, and your shipping address is within the contiguous US you can exchange your purchase for a different item – please click here to request an exchange

Once your return is processed, we will initiate a refund automatically to your credit card (or original method of payment). Partial refunds will be initiated in case the item is damaged, washed, or stained. Credit will be received within 15 days, depending on your card issuer's policies.

Please keep in mind that we charge a processing fee of $14.99 USD when returning a Napper or Nappling, and $19.99 USD when returning a Hugger. This charge helps us cover the inspection and processing fees at our warehouse and fulfillment facilities.

We understand that sometimes things don’t work out as planned and that’s why we offer a 30-day return window. Provided you haven’t washed your item yet, and your shipping address is within the contiguous US you can return your item. Once we receive the returned item, we inspect it and process your refund.

Please note that the S’well x Bearaby bundle is not eligible for exchanges or returns.

*Holiday return window: Purchases made from November 1 to December 31 2021 will be eligible for return or exchange until January 31, 2022.

To start a return click here.

Yes, when returning an item in the 30-day window return shipping is free – Please keep in mind that we charge a processing fee of $14.99 USD when returning a Napper or Nappling, and $19.99 USD when returning a Hugger. This charge helps us cover the inspection and processing fees at our warehouse and fulfillment facilities.

We charge a processing fee of $14.99 USD when returning a Napper or Nappling, and $19.99 USD when returning a Hugger. This charge helps us cover the inspection and processing fees at our warehouse and fulfillment facilities.

Canada is unfortunately out of our free return shipping area and we do not cover the international return shipping costs, but if you’d like to send your item back regardless, please reach out to our Bearabuddies via [email protected] to guide you through the process.